Frequently Asked Questions

YES. All of our resources are provided in fully editable formats (Word, Excel, PowerPoint, etc.), so you can contextualise, rebrand, or adapt the materials to suit your learners and industry requirements.

NO. Once purchased, you are licensed to use the resources with an unlimited number of students within your RTO. There are no ongoing per-student or per-delivery fees.

Once your payment has been processed, you will receive an instant download link via email. Your resources will be delivered as a ZIP file containing the Student Manual, Assessment Tools, Trainer Guide, TAS, and mapping documents. This ensures you can start using the materials immediately.

When a unit or qualification is updated or superseded, a new version of the resource will be developed. Updated versions are available for purchase at a discounted rate for existing clients. This ensures your RTO can remain compliant without having to repurchase resources at full price.

We accept PayPal or bank transfer, which allows you to pay securely with your PayPal balance, credit card, or linked bank account. We plan to add additional payment options in the near future for even more flexibility.

Because our products are digital downloads, we generally cannot provide refunds once resources have been delivered. However, if you encounter any issues with your files, or if a resource does not match its description, please contact us — we are committed to resolving any concerns quickly.

YES.   As a boutique organisation, Velocity Resources has the flexibility to develop individual units tailored specifically to your RTO’s needs. Our specialised instructional designers work closely with you to ensure the resources are contextualised, compliant, and aligned to both industry expectations and the ASQA 2025 Standards. This personalised approach means you receive high-quality materials that reflect your learners, industry, and delivery model.